Disney Introduces New Disability Access Services at Theme Parks

Disney has announced significant changes to its disability access services at its theme parks in California and Florida. The updates were unveiled on Tuesday, April 9, through revisions to the “Disability Access Service (DAS)” pages on the Disneyland and Walt Disney World websites.

The Disability Access Service (DAS) is a free service designed to assist guests with disabilities by providing them with return times for attractions instead of requiring them to wait in standard lines.

The service aims to accommodate a small percentage of guests who, due to developmental disabilities like autism, are unable to tolerate waiting in conventional queues for extended periods.

Previously, DAS was available for guests who struggled with extended waits in a conventional queue environment due to a disability. However, the new changes to the service’s criteria will come into effect on May 20 at Walt Disney World in Florida and on June 18 at Disneyland in California.

Starting May 20 at Walt Disney World, all registrations for DAS must be completed via virtual video chat. In-person registration at theme park Guest Relations locations will no longer be available.

Similarly, at Disneyland after June 18, guests applying for DAS can opt for either virtual chat or a dedicated “accessibility services” window for same-day requests.

Disney Introduces New Disability Access Services at Theme Parks

Once granted, the Disability Access Service (DAS) will be valid for either the duration of the guest’s theme park ticket or up to 120 days, offering greater flexibility than the previous 60-day validity period.

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Disney has assured guests that they can re-register for DAS once the specified dates have passed, ensuring continued access to the service.

These changes mark Disney’s commitment to improving accessibility and ensuring that all guests, including those with disabilities, can enjoy a magical experience at their theme parks.

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